Citizens Advice Basingstoke and Tadley

The charity for your community

Call: 03444 111306

Citizens Advice Basingstoke Advice by email

You may find that the advice you need is available on the self help website: Adviceguide.


If you would like to receive personal email advice from one of our advisers, please select the advice form most relevant to you, which you can fill in and submit online. Citizens Advice Basingstoke will send advice to the email address you provide.


If you have more than one problem, please submit separate forms.



We will keep all details of your enquiry entirely confidential within our service. However, you should be aware that the Internet is not completely secure and that a record of the messages that you send and receive may be kept on the computer you are using, or on other computers in the network.


Response times

We will respond to your enquiry as soon as possible. However, when we are particularly busy it may take up to 5 working days. If your need is urgent, please telephone us or come in and see us. See About Us for more details.


Please do not use the email service if you are also coming in to see us as you will be entered into the system twice.


Have we helped?

Have you already used the Advice by email service?

Have you got something to say about the service or the advice you were given? Have we helped, or did you think the service could have been better?

You can find a feedback form here which you can fill in and submit online:

Advice by email feedback form

Please select one of the following options:






Benefits and Tax Credits








Other Advice



For immigration advice, please go to the UK Border Agency website If you still need our help, please fill in the form and an adviser will call you back to discuss your needs.


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