Basingstoke and Tadley
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Contact Citizens Advice Basingstoke

Basingstoke

For over 55 years we have been providing professional advice to local people and families. Advice that is trusted and has helped keep food on plates, families safe and warm in their own homes and help people stay in their jobs.

Our service is forever evolving to meet client needs. Citizens Advice Basingstoke are involved in several additional projects to help the Over 65’s, Hospital Patients, helping young vulnerable adults manage money, and a range of services to help people who are homeless or threatened with homeless – to name a few!

Take a look here to see Citizens Advice webchat service.

Youtube Videos:
'Citizens Advice Basingstoke, What we do'
'Citizens Advice Basingstoke, Volunteering at a glance'
'Basingstoke Citizens Advice Bureau work with young people'

AQS accreditation: Advice Quality Standard (January 2017, Version 2): Advice with Casework in Employment and Housing level D5.1.

Basingstoke Address

The Discovery Centre
19-20 Westminster House
Potters Walk, Town Centre (Festival Place)
Basingstoke, RG21 7LS

Admin Line: 01256 329 984
Advice Line: 03444 111 306 (same local call cost)

Email: clerical@basingstoke.cabnet.org.uk

Opening Hours
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Email Advice / Confidentiality and Data Protection

If you would like to receive personal email advice from one of our advisers, please submit the enquiry form below. We will respond to the email address you provide.

Confidentiality:

We will keep all details of your enquiry entirely confidential within our service. However, you should be aware that the Internet is not completely secure and that a record of the messages that you send and receive may be kept on the computer you are using, or on other computers in the network.

Email Privacy and Data Protection

We collect and use information about you to help solve your problems, improve our services and tackle wider issues in society that affect people's lives.

We always let you decide what you're comfortable telling us, explain why we need your information  and keep it confidential. When we keep something you tell us, we:

only access it when we have a good reason

only share what is necessary and relevant

don’t sell it to commercial organisations

You can decide exactly what information you are happy to tell us. We’ll use the information because we have a ‘legitimate interest’ to do so for the purpose of providing you with advice and carrying out research.

When we ask for more private information about you, like any health conditions or ethnicity, we will need to get your consent. This is because this information is treated in a special way by the law. You can always withdraw this consent and request we remove what you told us

We are registered with the Information Commissioner's Office under Z4974590 and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy at http://basingstokeandtadleycab.org.uk/images/Basingstoke-Privacy.pdf for more information on how your personal data will be processed and stored.

Citizens Advice will return information to the email address of the sender only. If an email from Citizens Advice contains sensitive personal data about you, Citizens Advice will only send with your consent and will protect it by encrypting it. It is the sole responsibility of the sender to secure the privacy of this correspondence.

If you are concerned about confidentiality, then please contact us by phone or in person.

If you would like to recieve personal email advice from one of our advisers, please submit the enquiry form below. We will respond to the email address you provide.

Click here to view our Privacy Policy

Basingstoke's 2017/2018 Annual Report

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