Citizens Advice Basingstoke and Tadley

The charity for your community

Call: 03444 111306

Privacy policy and use of cookies


Citizens Advice is committed to safeguarding your privacy, while providing a high quality of service. Citizens Advice will treat your personal information as confidential and your details will not be given or sold to anyone.


We use the information collected online to help us understand more about how our site is used by visitors, and to develop and enhance our services to you.




We use cookies* on this website to:


• track aspects of user visits, including the length of a user's visit, their browser, geographic location and the use of the search facility on this website

• remember users selected contrast and/or text resizing style preferences for this website

• remember a user's login details, removing the need to log in on return visits

• record a user's video preferences for our YouTube videos viewed on this website.


Cookie name, purpose and expiry details


__utma             Used to determine unique visitors to this site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.† 2 years from set/update

__utmb             Used to establish and continue a user session with this site.† 30 minutes from set/update

__utmc              Used to determine whether or not to establish a new session for the user.† At end of session

__utmz              Stores the type of referral used by a visitor to reach this site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within this site. The cookie is updated with each page view to this site.† 6 months from set/update


ANONID            Anonymous session cookie

                           When user exits browser


SESSION         Stores user's login session

                           When user exits browser


testSessionCookie Stores user's login session

When user exits browser


*cookie - a bit of information kept on your computer.


† For more information:


For more on how cookies work and can be managed:


Your personal information


When you provide Citizens Advice with personal information, for example, when using the email alert or forms, we take steps to ensure that your information is treated securely.


Citizens Advice makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.


Note: This privacy policy only covers this website - other websites linked from this website are not covered by this policy. Once you have accessed another website via one of our links you will be subject to the security and privacy policy of that site.


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